Protection of Personal Data

Protection of Personal Data

As hospitals within …………………. Hospitals, we give great importance to the security of your personal data. In accordance with the Law on the Protection of Personal Data No.6698 ("Personal Data Law") and the "Regulation on the Processing of Personal Health Data and Ensuring Privacy", as a health institution, we will record and archive your personal information required to provide health services to you, and when it is necessary we will share your information with authorized third parties / institutions and process it in the ways specified in the Personal Data Law. Therefore, we inform you about our mutual rights and obligations and demand your explicit consent.

1. Processing of Your Personal Data and Data Supervisor

As hospitals within ……………………. hospitals, and as data supervisor, by recording your personal information as given in the following items, we inform you that we will process them in any case in our archives as stipulated in the Personal Data Law and subject to the conditions to provide you with health services.

  • Your identity information (Name Surname, Turkish Republic Identity Number, passport number or temporary Turkish Republic Identity Number for non-Turkish citizens, Place and Date of Birth, Marital Status, Gender information and a copy of the Turkish Identity Card or Driving License that has been submitted)
  • Your contact information (such as address, telephone number, e-mail address)
  • Your bank account / Iban number, financial information regarding payment and invoicing
  • Your health data including, but not limited to, your external institution Laboratory and imaging results, test results, examination data, check-up information, prescription information that you have provided in your file.
  • Your image and sound recording of the closed circuit camera system in the general areas of the hospital,
  • Your audio and video recording obtained if you use the video call service over remote access platforms,
  • Your personal data, including audio and video, obtained in case of giving consent under the Law on Intellectual and Artistic Works,
  • If you have contacted our Call Center, your voice call recording,
  • If you have used the parking lot and valet service, your vehicle plate information,
  • Your IP address for suggestions, comments and survey responses that you share for the purpose of purchasing our services and for evaluation purposes, Your personal information, especially your browser information, including your browsing data obtained during use and your medical data transmitted with your consent via the mobile application.

2. Purpose and Legal Reason of Processing Your Personal Data

The following items are among the purposes of processing your personal data,

  • Protection of public health, medical diagnosis, treatment and care services,
  • Sharing the requested information with the Ministry of Health and other public institutions and organizations in accordance with the relevant legislation,
  • Providing you with information about your appointment if you purchase the service,
  • Planning and managing the internal functioning of the hospital,
  • Analyzing to improve healthcare services,
  • Providing financing and invoicing of health services,
  • Verification of your identity, verification of your relationship with contracted institutions,
  • Responding to your questions or complaints about our services,
  • Medicine and medical device supply,
  • Providing campaign participation information and campaign information by Marketing, Media and Communication, Call Center departments, Designing and communicating special content, tangible and intangible benefits on web and mobile channels.

Legal reasons for the processing of your personal data are as follows; Conditions clearly stipulated in the Private Hospitals Law No.2219 and the Health Services Basic Law No.3359, fulfillment of our legal obligations arising from the relevant secondary legislation such as the Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates, Private Hospitals Regulation, Health Implementation Communiqué, Patient Rights Regulation, and protection of public health, preventive medicine, medical diagnosis, treatment and care services, health services and financing planning and management.

3. Transfer of Your Personal Data

For the purpose of public health and preventive medicine services and subject to the conditions in the Law on Protection of Personal Data, they can be shared with the followings;

  • If requested by the competent authorities, including but not limited to the Ministry of Health of the Republic of Turkey, Provincial Health Directorates, Public Health Centers and other units affiliated to the Ministry of Health, or by persons assigned by the competent authorities or the "e-nabız" and similar with the relevant authorities and persons, if requested within the scope of the systems or within the scope of our notification and / or reporting obligation imposed on us,
  • With our direct / indirect domestic / foreign shareholders, subsidiaries and / or affiliates, group companies
  • With our business partners,
  • With the legal representatives and third parties that we get consultancy and authorize, including the lawyers, consultants, auditors we work with,
  • With domestic / foreign organizations and other third parties and their legal representatives that we contractually serve, cooperate with, to carry out our activities,
  • If you use your private insurance with the Social Security Institution for patients with SGK citizenship, your institution will be invoiced with your insurance company and your institution,
  • For the patients who are under the insurance of the Social Security Institution, data can be share with the Social Security Institution, for the paitent who use their private insurance then the data can be shared with the insurance company that they are under the insurance of, for the patients to whose companies the invoicing will be made, then the data can be shared with the patient’s company,
  • With the relevant health institution when you need to be referred,
  • With the legal representatives you have authorized, 

4. Method of Collecting Personal Data

Depending on the nature of the service provided, your personal data is collected from our website, mobile applications, physical locations, switchboard, call center and similar channels in verbal, visual, written or electronic media for the purposes stated above.

5. Security Measures Taken Regarding Your Personal Data

Our Health Organization, which carries out data processing activities such as obtaining, saving, storing, preserving, changing, reorganizing, disclosing, transferring, taking over, making available, classifying or preventing the use of your personal data in the capacity of data controller, provides appropriate security for taking all technical and administrative measures to ensure its level with the purposes outlined below, and It takes these measures to the maximum extent;

a) To prevent your personal data from being processed illegally,
b) To prevent unlawful access to personal data,
c) To ensure the protection of personal data,

In addition, additional security measures, which are not limited to the followings, which were determined by the Personal Data Protection Board are taken in the processing of special quality data.

Our employees are trained on information security, patient privacy, protection of personal data, corporate policies and procedures on personal data security are written, personal data are destroyed when the purpose of use is no longer present, our systems containing personal data are routinely audited, contracts are made with the data processors from which services are received, up-to-date software is used, we have a security network organized against cyber attacks, access to systems containing personal data is limited, antivirus and anti-spam programs are used, information networks regarding security problems are constantly are monitored, tests are carried out to determine system weaknesses, there is a corporate reporting system about problems, in case of misuse of systems, evidence is collected and reported to the Personal Data Protection Authority and a criminal complaint is made to the Prosecutor's Office, protection measures have been taken against fire, flood and similar natural disasters that may occur in physical environments with personal data, and entrances / exits were taken under control by keeping these environments locked.

6.Your Rights as Data Processed Persons

By applying to our Health Organization within the scope of Article 11 of the Personal Data Law; you can find out whether your personal data is being processed, request information if your personal data has been processed, find out the purpose of processing personal data and whether it is used for this purpose, find out whether the personal data has been transferred, and if so, find out the third persons who the data have been transferred to, request its correction If personal data is incomplete or incorrectly processed, equest it to be deleted in accordance with the conditions stipulated in the legislation, request the correction and deletion of personal data to be sent to the third parties to whom the transfer is made, and in the case of which you suffer a damage due to the processing in violation of the Personal Data Law, you can request the compensation of the damage.



1.1.   This user agreement and other rules on the Website regulate the terms and conditions regarding the services offered by Turkeyanaand the rules regarding the use of the Website. The User is deemed to have undertaken to comply with this Agreement from the moment he/she approves this Agreement or starts to benefit from the Website while creating a Service Request on the Website. If the conditions are not suitable for you, please do not use the Website and the services provided..
1.2. Turkeyanahas the right to unilaterally change or amend the Agreement to ensure the continuity of intermediary services, to comply with future technical necessities or legislation, provided that it is not against the Users ofTurkeyana , in case of any changes, will publish the updated terms of use on the Website with the new date update under the same link, if it deems necessary, update will be notified to its users by e-mail or mobile push notification and submit it for approval. The renewed current Contract will be valid from the moment it is published on the Web Site and the use of the Web Site or its services will be subject to the terms of the renewed Contract from that moment on.

In the text of this Agreement;
2.2. " Website " refers to the website and IOS / Android based Mobile Applications,
2.3. " User " refers to people who use the Website for any reason,
2.4.  " Member " refers to the User who sets a username and password for him, subject to the acceptance of this User Agreement by registering e-mail,
2.5. " Service Receiver " refers to the natural or legal person User who sends a Service Request to purchase any service offered by the Service Provider through the Website,
2.6. " Service Provider " (Service Provider within the scope of the Regulation) refers to the person, organization or legal person who ratifies this User agreement through the Website to provide services (If the Service Provider is a legal person, the aforementioned definition refers to the persons who perform the services on behalf of the Service Provider and also covers the people work under the Service Provider), 
2.7. " Fixed Price " refers to the standard unit price that was announced in advance for the service through the Website and will be paid to the Service Provider by the Service User in the Reservation System upon the orientation of the Service Provider,
2.8. " Agreed Work " refers to the acceptance of the Proposal sent by the Service Providers through the System by the Service User or the approval of the Service Request via the Reservation System for some services according to the nature,
2.9. " Online Payment System " refers to the system that allows the Service User to collect the fee for the service to be received through the Website by credit card, debit card, or other payment methods provided by banks under the terms and conditions specified in this Agreement,
2.10. " Agreement " refers to this User Agreement,
2.11. " Regulation " refers to the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce published in the Official Gazette No. 29457 dated 26 August 2015,

Services Offered by Turkeyana Clinic Health Tourism Ltd. Sti.
3.Turkeyana Clinic Health Tourism Ltd. Sti. provides the service of hair transplantation, simple aesthetic operations and accommodation services on the Website within the scope of this contract.

Article 4. Membership System
4.1. Membership to the Website is free. Members can submit multiple Service Requests simultaneously through a single Member account. Determining and protecting the password is the user's own responsibility. Username and password should not be shared and should be carefully protected. He/she is directly responsible for the misuse of the member account by other persons due to his/her own fault. The SERVICE PROVIDER has the same right of recourse to the Member for any judicial / administrative fines and / or compensation that it will have to pay for this reason.
4.2. When creating a member account, all kinds of information such as name, address, telephone, e-mail, tax office declared on the Website must be up-to-date, accurate and complete. SERVICE PROVIDER is not obliged to check the accuracy and currency of the information in question. Responsibility for damages incurred by Members or third parties due to incorrect or incomplete information in question belongs to the relevant Member. 
4.3. Usage rights, user name and password for membership cannot be transferred to others.
Article 5. Payment
5.1. Service Users can instantly pay the fee for the service through the Online Payment System, debit card, credit card or a similar payment tool and other payment systems after the agreement is approved. In payments made with the Online Payment System, if the card is used illegally by someone other than the holder, transactions are carried out according to the Law No. 5464 dated as 23.02.2006 and according to provisions of the Regulation on Bank Cards and Credit Cards published in the Official Gazette dated 10.03.2007 and numbered as 26458.
5.2. When using the Online Payment System, receipt / invoice or other documents required to be issued are issued by the relevant Service Provider if there are regulatory obligations as per the relevant legislation.. 

Article 6.Return of Service Fee / Exercise of Right of Withdrawal
6.1. The Service Receiver has the right to withdraw from the contract within 14 days following the agreement with the Service Provider without stating any justification and paying penal terms, provided that the service has not been performed and the service has not been initiated.
6.2. If the service receiver does not fulfill its responsibilities and commitments by acting against any article of this contract, or if the information that he/she stated in the cover page of this agreement is found to be inaccurate, then the SERVICE PROVIDER has the right to terminate the contract unilaterally without any warning or notice..
6.3. The customer has the right to terminate this contract at the end of the term provided that the customer notifies the contract in written 10 days before the service will be provided, without any justification.
6.4. In case the service is terminated or canceled by the customer before the termination period, it declares, accepts and undertakes to pay the service fee for the period from the date of termination to the end of the contract / service in advance..

Service Liability, No Warranty and Relationship Independence
Copyright Policy

8.1. Visual and written content presented on the Website is for personal use. is the owner of all domain name, logo, graphic, sound, icon, design, text, image, html code, other codes, demonstrative, written, electronic, graphic or machine-readable technical data, applied sales system, business method and all materials (" Materials "), including the business model, and the intellectual and industrial property rights, or is license holder and it is protected by law. Unless otherwise stated, it cannot be used for commercial or personal purposes without permission or reference.
8.2. The software used in the design of these pages and database creation belongs to It is strictly forbidden to copy or use the aforementioned software, and it is prohibited for the software and technologies that are used to be subjected to reverse engineering. 
8.3. The copyright of all comments and criticisms transmitted to belongs to reserves the right to make various changes on the comments in question, to delete or remove them completely, and may not publish some of the comments. reserves the right to use all information, comments and criticisms linked to the user account in relation to its marketing activities, provided that the terms of use, privacy principles and valid legal regulations are adhered to.
8.4. The user accepts in advance that the content of the profile created on will be indexed by various search engines, that search sites can be viewed on search result screens and can be seen by third parties / institutions, and that he/she will be held responsible for if the information shared on the profile contains any illegal actions .
Contact and Information Addresses
9.1. The parties have accepted, declared and committed the postal addresses specified in the order address as their legal residence for any notification arising from the contract.
9.2. Any notices made to these addresses will be deemed to have been served even if they do not reach the parties. Unless the changes of these addresses are notified to the other party in writing, the old addresses will be valid.
9.3. SERVICE PROVIDER may send a message, information, letter, warning, payment notification, account movement chart, statement of account to the e-mail address allocated to the customer within the contract period. The customer cannot claim that the said electronic messages are not received or not delivered to him/her, and he/she also declares, accepts and undertakes that the said messages will be deemed to be legally served 1 day after the date they are sent.
Default in Payment of Wages
10.1. If the customer does not pay for the services received within 7 days following the application date, it is considered to be in default. In this case, the SERVICE PROVIDER may issue an exchange rate difference invoice or request a monthly delay interest of 15% from the invoice date. The customer declares and accepts to pay this delay interest and exchange difference invoice.

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