Privacy Policy

Privacy Policy

Your information, Your Health, Your rights, is our responsibility.

At Turkeyana Clinic, our philosophy is “Customer first.” Every decision we make is based upon that fundamental principle, including how we collect, maintain and use your personal information. We want you to enroll with confidence and to be informed and empowered with regard to your personal privacy.

Be Certain

– We will not collect personal information from you without your knowledge or consent.

– We will not knowingly disclose your personal information to a third party, except as provided in this privacy policy.

– We will allow you to inspect and correct your personal information.

– We will take any and all reasonable measures to protect the security of any personal information you provide.

– We will notify you if we ever suspect that the privacy of any personal information you provide may have been compromised.

Your concerns about privacy and confidentiality are a priority to us; thus, we set this policy to achieve the highest criteria of security and confidentiality, for you to feel safe and confidence.

As you send us your information, we will be able to provide you with a better services along with offering you our free consultation and keep you up to date with our offers, once you do that; you trust us with your information. This Privacy Policy is meant to help you understand why we collect your data, and what we do with it. This is important for you as it is for us; we hope you will take time to read it carefully. We want you to be clear how we’re using information and that we also make sure to protect your privacy.

Our Privacy Policy explains:


This website was not created to collect your private data from your personal device, and all your information will be used upon your knowledge and approval.

Your IP Address

While browsing any website including our website; the host server will save your IP address, browsing date and time, your browser and the URL for the website that has directed you to Turkeyana’s website

Data Analyzing

We conduct some data analyzing procedures through our website to be able to evaluate and improve our services, your opinion always matters and remember that you’re always free not to mention your personal data when sending us your feedback.

Data Privacy

Your personal data will always be in safe hands, we work hard to protect our users from unauthorized access or unauthorized alteration to any of your data including your name, contact info, and photos.

The Data we need to Process your Requests:

When we need any of your personal data; we will ask for them, such as the data we need to contact you in order to process your requests, and be sure that we will never sell your data to a third party for marketing purposes without your previous written approval unless if it was considered as a group non-personally identifiable information where we might use it for statistics or researches.

Your Contact Information:

Your information will be considered private. The applications you submit through our website helps us to make things better, tells us where to direct our services. The information you provide will be used to offer you free consultation, answer your questions and concerns, process you requests by this website or any of its subsites.

Information Protection:

We do not sell or otherwise market your personal data to third parties, unless if it was required by law.


Contact Us:

You can always contact us through a phone call, Whatsapp or Viber calls or messages by our number +90 530 092 20 20, by our email.

It’s our main concern to keep your personal information private and safe — and put you in control.


1.1.   This user agreement and other rules on the Website regulate the terms and conditions regarding the services offered by Turkeyanaand the rules regarding the use of the Website. The User is deemed to have undertaken to comply with this Agreement from the moment he/she approves this Agreement or starts to benefit from the Website while creating a Service Request on the Website. If the conditions are not suitable for you, please do not use the Website and the services provided..
1.2. Turkeyanahas the right to unilaterally change or amend the Agreement to ensure the continuity of intermediary services, to comply with future technical necessities or legislation, provided that it is not against the Users ofTurkeyana , in case of any changes, will publish the updated terms of use on the Website with the new date update under the same link, if it deems necessary, update will be notified to its users by e-mail or mobile push notification and submit it for approval. The renewed current Contract will be valid from the moment it is published on the Web Site and the use of the Web Site or its services will be subject to the terms of the renewed Contract from that moment on.

In the text of this Agreement;
2.2. " Website " refers to the website and IOS / Android based Mobile Applications,
2.3. " User " refers to people who use the Website for any reason,
2.4.  " Member " refers to the User who sets a username and password for him, subject to the acceptance of this User Agreement by registering e-mail,
2.5. " Service Receiver " refers to the natural or legal person User who sends a Service Request to purchase any service offered by the Service Provider through the Website,
2.6. " Service Provider " (Service Provider within the scope of the Regulation) refers to the person, organization or legal person who ratifies this User agreement through the Website to provide services (If the Service Provider is a legal person, the aforementioned definition refers to the persons who perform the services on behalf of the Service Provider and also covers the people work under the Service Provider), 
2.7. " Fixed Price " refers to the standard unit price that was announced in advance for the service through the Website and will be paid to the Service Provider by the Service User in the Reservation System upon the orientation of the Service Provider,
2.8. " Agreed Work " refers to the acceptance of the Proposal sent by the Service Providers through the System by the Service User or the approval of the Service Request via the Reservation System for some services according to the nature,
2.9. " Online Payment System " refers to the system that allows the Service User to collect the fee for the service to be received through the Website by credit card, debit card, or other payment methods provided by banks under the terms and conditions specified in this Agreement,
2.10. " Agreement " refers to this User Agreement,
2.11. " Regulation " refers to the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce published in the Official Gazette No. 29457 dated 26 August 2015,

Services Offered by Turkeyana Clinic Health Tourism Ltd. Sti.
3.Turkeyana Clinic Health Tourism Ltd. Sti. provides the service of hair transplantation, simple aesthetic operations and accommodation services on the Website within the scope of this contract.

Article 4. Membership System
4.1. Membership to the Website is free. Members can submit multiple Service Requests simultaneously through a single Member account. Determining and protecting the password is the user's own responsibility. Username and password should not be shared and should be carefully protected. He/she is directly responsible for the misuse of the member account by other persons due to his/her own fault. The SERVICE PROVIDER has the same right of recourse to the Member for any judicial / administrative fines and / or compensation that it will have to pay for this reason.
4.2. When creating a member account, all kinds of information such as name, address, telephone, e-mail, tax office declared on the Website must be up-to-date, accurate and complete. SERVICE PROVIDER is not obliged to check the accuracy and currency of the information in question. Responsibility for damages incurred by Members or third parties due to incorrect or incomplete information in question belongs to the relevant Member. 
4.3. Usage rights, user name and password for membership cannot be transferred to others.
Article 5. Payment
5.1. Service Users can instantly pay the fee for the service through the Online Payment System, debit card, credit card or a similar payment tool and other payment systems after the agreement is approved. In payments made with the Online Payment System, if the card is used illegally by someone other than the holder, transactions are carried out according to the Law No. 5464 dated as 23.02.2006 and according to provisions of the Regulation on Bank Cards and Credit Cards published in the Official Gazette dated 10.03.2007 and numbered as 26458.
5.2. When using the Online Payment System, receipt / invoice or other documents required to be issued are issued by the relevant Service Provider if there are regulatory obligations as per the relevant legislation.. 

Article 6.Return of Service Fee / Exercise of Right of Withdrawal
6.1. The Service Receiver has the right to withdraw from the contract within 14 days following the agreement with the Service Provider without stating any justification and paying penal terms, provided that the service has not been performed and the service has not been initiated.
6.2. If the service receiver does not fulfill its responsibilities and commitments by acting against any article of this contract, or if the information that he/she stated in the cover page of this agreement is found to be inaccurate, then the SERVICE PROVIDER has the right to terminate the contract unilaterally without any warning or notice..
6.3. The customer has the right to terminate this contract at the end of the term provided that the customer notifies the contract in written 10 days before the service will be provided, without any justification.
6.4. In case the service is terminated or canceled by the customer before the termination period, it declares, accepts and undertakes to pay the service fee for the period from the date of termination to the end of the contract / service in advance..

Service Liability, No Warranty and Relationship Independence
Copyright Policy

8.1. Visual and written content presented on the Website is for personal use. is the owner of all domain name, logo, graphic, sound, icon, design, text, image, html code, other codes, demonstrative, written, electronic, graphic or machine-readable technical data, applied sales system, business method and all materials (" Materials "), including the business model, and the intellectual and industrial property rights, or is license holder and it is protected by law. Unless otherwise stated, it cannot be used for commercial or personal purposes without permission or reference.
8.2. The software used in the design of these pages and database creation belongs to It is strictly forbidden to copy or use the aforementioned software, and it is prohibited for the software and technologies that are used to be subjected to reverse engineering. 
8.3. The copyright of all comments and criticisms transmitted to belongs to reserves the right to make various changes on the comments in question, to delete or remove them completely, and may not publish some of the comments. reserves the right to use all information, comments and criticisms linked to the user account in relation to its marketing activities, provided that the terms of use, privacy principles and valid legal regulations are adhered to.
8.4. The user accepts in advance that the content of the profile created on will be indexed by various search engines, that search sites can be viewed on search result screens and can be seen by third parties / institutions, and that he/she will be held responsible for if the information shared on the profile contains any illegal actions .
Contact and Information Addresses
9.1. The parties have accepted, declared and committed the postal addresses specified in the order address as their legal residence for any notification arising from the contract.
9.2. Any notices made to these addresses will be deemed to have been served even if they do not reach the parties. Unless the changes of these addresses are notified to the other party in writing, the old addresses will be valid.
9.3. SERVICE PROVIDER may send a message, information, letter, warning, payment notification, account movement chart, statement of account to the e-mail address allocated to the customer within the contract period. The customer cannot claim that the said electronic messages are not received or not delivered to him/her, and he/she also declares, accepts and undertakes that the said messages will be deemed to be legally served 1 day after the date they are sent.
Default in Payment of Wages
10.1. If the customer does not pay for the services received within 7 days following the application date, it is considered to be in default. In this case, the SERVICE PROVIDER may issue an exchange rate difference invoice or request a monthly delay interest of 15% from the invoice date. The customer declares and accepts to pay this delay interest and exchange difference invoice.

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