APPROVAL TEXT

PERSONAL DATA PROTECTION
DISCLOSURE AND APPROVAL TEXT


Protection of Personal Data

In accordance with the Personal Data Protection Law No.6698 ("KVKK"), any information that serves to make the identity of a real person specific or identifiable is within the scope of personal data. We would like to inform you about the purposes of processing your personal data at Turkeyana Clinic Sağlık Turizmi Ltd. Şti (Turkeyana), which are explained below, the legal reasons, the methods of collection, to whom and for what purposes it can be transferred, and the rights granted to you under the Personal Data Protection Law, depending on or independent of these.
  • Methods of collecting personal data and Legal Reason
In the capacity of data controller by (Turkeyana), through the methods in the service processes performed in different channels such as website, mobile applications, call center, stores, social media channels, direct or authorized communication channels and physical channels; by using these channels, your personal data are collected by verbal, written or electronic methods that are created and executed in accordance with the relevant legislation, contracts, demands, commercial practices and honesty rules, which have the opportunity to offer you our quality services and to carry out our business and commercial activities within this framework.
In this context, your personal and health data can be collected by (Turkeyana) or real or legal persons who process data on behalf of (Turkeyana), in writing or electronically, by the following methods;
  • The membership form you fill out electronically or physically,
  • Social networks that allow you to login to our websites during membership or login,
  • Communication forms that you fill out on our websites or websites of third parties to contact us,
  • Online shopping applications, cookies used to identify you, our mobile applications,
  • All kinds of e-mails, requests, work orders, faxes and letters you have sent to our company with the various contracts you have signed with our company,
  • Third party company (s) processing data on behalf of our company or supporting our company at any stage of the membership program process,
  • Our customer service channels, including our employees, digital marketing and call center,
  • Social media channels, Google etc. use of search engines,
  • Membership agreements and other agreements, campaigns, applications, forms, offers,
  • Our service network and related consultants and third parties.
In accordance with the above-mentioned methods, your personal data, in case of a contract with you, your data which is required for the establishment of the contract and the execution of the contract in the continuation of the contract will be processed without your express consent, based on the exception of "The situation in which it is necessary to process personal data belonging to the parties to the contract, provided that it is directly related to the establishment or performance of a contract" in Article 5/2 (c) of the Personal Data Protection Law.
All your personal data, other than your personal data required for the establishment or performance of the contract between you and Turkeyana, will be processed based on your explicit consent, if you give your express consent after reading this text. We would like to state that you have the right not to give explicit consent to the processing of your personal data other than your personal data required for the execution of the contract during the establishment of the contract with you or in the continuation of the contract, and we also would like to state that this express consent is not a prerequisite for establishing a contract with you or for you to purchase the products.
  • Processing of personal data and processing purposes
As (Turkeyana), your personal data and / or data classified as private to be collected by the above-mentioned methods can be obtained, recorded, kept, stored, changed, updated, periodically checked, rearranged, classified, preserved for the period required for the purpose for which they are processed or for the period stipulated in the relevant law, shared / transferred with the third parties detailed below, legal or in case of actual requirements depending on the service.
We inform you that we can process your personal data in accordance with the Personal Data Protection Law No.6698 and the relevant legislation in any case, and with purposes such as for (Turkeyana) customers to benefit from the services of our brands, to determine and develop our commercial and marketing strategies, to inform you about our campaigns, to record your suggestions and complaints, providing services in line with your needs by getting to know you better, to lead the execution of our advertising and promotional activities, to be able to analyze and profiling for service activities, to create better service standards for you, determination and implementation of (Turkeyana) commercial and business strategies.
  • Transfer of Personal Data to Third Parties and Abroad

(Turkeyana), provided that adequate precautions are taken within the framework of the security and privacy principles specified in the Personal Data Protection Law (KVKK) and the relevant legislation, will be able to share your personal data in the following ways; within the country provided that sufficient precautions are taken and abroad provided that necessary security measures are taken, and will be able to share your personal data, in order to carry out the activities of the company, to establish business relations between data owners and our customers and / or to conduct meetings for this purpose, to provide services, opportunities and offerings and to increase the service quality, with our group companies, business partners, business contacts, servers located in Turkey or abroad due to the information technologies we use, and companies that provide this server support, domestic / foreign individuals and institutions from whom we receive physical server and / or cloud service, Companies that process data on behalf of (Turkeyana), provide customer satisfaction measurement, profiling support, and support in areas where personal data need to be processed in the field of service, customers, suppliers, audit companies or public institutions or organizations authorized to request this data as required by a legal obligation, with which we have agreements and provide services, and other relevant authorities including but not limited to.
4. Rights of Personal Data Owner enumerated in Article 11 of the Personal Data Protection Law ("Law")
(Turkeyana) will respond to the following requests of the concerned persons:
a) To Learn whether (Turkeyana) processes personal data about them and which personal data it processes,
b) To obtain information regarding the purposes of the processing activity,
c) To know the third parties to whom (Turkeyana) has transferred personal data domestically or abroad,
d) To request correction of personal data in case of incomplete or incorrect processing,
e) To request the deletion or destruction of personal data in accordance with the Law,
f) In case of request for correction, deletion or destruction of personal data; to request the transactions made to be notified to third parties to whom personal data have been transferred,
g) To object to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems, and
h) To make a copy of your personal data.
You can contact us about your comments and questions.

Turkeyana Clinic Health Tourism Ltd. Sti

RELATED PRODUCTS

WEBSITE USER AGREEMENT

1.1.   This user agreement and other rules on the Website regulate the terms and conditions regarding the services offered by Turkeyanaand the rules regarding the use of the Website. The User is deemed to have undertaken to comply with this Agreement from the moment he/she approves this Agreement or starts to benefit from the Website while creating a Service Request on the Website. If the conditions are not suitable for you, please do not use the Website and the services provided..
1.2. Turkeyanahas the right to unilaterally change or amend the Agreement to ensure the continuity of intermediary services, to comply with future technical necessities or legislation, provided that it is not against the Users ofTurkeyana , in case of any changes, will publish the updated terms of use on the Website with the new date update under the same link, if it deems necessary, update will be notified to its users by e-mail or mobile push notification and submit it for approval. The renewed current Contract will be valid from the moment it is published on the Web Site and the use of the Web Site or its services will be subject to the terms of the renewed Contract from that moment on.

Definitions
In the text of this Agreement;
2.1. " Turkeyana " refers to TURKEYANA CLINIC SAĞLIK TURİZMİ LIMITED COMPANY,
2.2. " Website " refers to the https://shop.turkeyanaclinic.com website and IOS / Android based Mobile Applications,
2.3. " User " refers to people who use the Website for any reason,
2.4.  " Member " refers to the User who sets a username and password for him, subject to the acceptance of this User Agreement by registering e-mail,
2.5. " Service Receiver " refers to the natural or legal person User who sends a Service Request to purchase any service offered by the Service Provider through the Website,
2.6. " Service Provider " (Service Provider within the scope of the Regulation) refers to the person, organization or legal person who ratifies this User agreement through the Website to provide services (If the Service Provider is a legal person, the aforementioned definition refers to the persons who perform the services on behalf of the Service Provider and also covers the people work under the Service Provider), 
2.7. " Fixed Price " refers to the standard unit price that was announced in advance for the service through the Website and will be paid to the Service Provider by the Service User in the Reservation System upon the orientation of the Service Provider,
2.8. " Agreed Work " refers to the acceptance of the Proposal sent by the Service Providers through the System by the Service User or the approval of the Service Request via the Reservation System for some services according to the nature,
2.9. " Online Payment System " refers to the system that allows the Service User to collect the fee for the service to be received through the Website by credit card, debit card, or other payment methods provided by banks under the terms and conditions specified in this Agreement,
2.10. " Agreement " refers to this User Agreement,
2.11. " Regulation " refers to the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce published in the Official Gazette No. 29457 dated 26 August 2015,

Services Offered by Turkeyana Clinic Health Tourism Ltd. Sti.
3.Turkeyana Clinic Health Tourism Ltd. Sti. provides the service of hair transplantation, simple aesthetic operations and accommodation services on the Website within the scope of this contract.

TERMS OF USE
Article 4. Membership System
4.1. Membership to the Website is free. Members can submit multiple Service Requests simultaneously through a single Member account. Determining and protecting the password is the user's own responsibility. Username and password should not be shared and should be carefully protected. He/she is directly responsible for the misuse of the member account by other persons due to his/her own fault. The SERVICE PROVIDER has the same right of recourse to the Member for any judicial / administrative fines and / or compensation that it will have to pay for this reason.
4.2. When creating a member account, all kinds of information such as name, address, telephone, e-mail, tax office declared on the Website must be up-to-date, accurate and complete. SERVICE PROVIDER is not obliged to check the accuracy and currency of the information in question. Responsibility for damages incurred by Members or third parties due to incorrect or incomplete information in question belongs to the relevant Member. 
4.3. Usage rights, user name and password for membership cannot be transferred to others.
Article 5. Payment
5.1. Service Users can instantly pay the fee for the service through the Online Payment System, debit card, credit card or a similar payment tool and other payment systems after the agreement is approved. In payments made with the Online Payment System, if the card is used illegally by someone other than the holder, transactions are carried out according to the Law No. 5464 dated as 23.02.2006 and according to provisions of the Regulation on Bank Cards and Credit Cards published in the Official Gazette dated 10.03.2007 and numbered as 26458.
5.2. When using the Online Payment System, receipt / invoice or other documents required to be issued are issued by the relevant Service Provider if there are regulatory obligations as per the relevant legislation.. 

Article 6.Return of Service Fee / Exercise of Right of Withdrawal
6.1. The Service Receiver has the right to withdraw from the contract within 14 days following the agreement with the Service Provider without stating any justification and paying penal terms, provided that the service has not been performed and the service has not been initiated.
6.2. If the service receiver does not fulfill its responsibilities and commitments by acting against any article of this contract, or if the information that he/she stated in the cover page of this agreement is found to be inaccurate, then the SERVICE PROVIDER has the right to terminate the contract unilaterally without any warning or notice..
6.3. The customer has the right to terminate this contract at the end of the term provided that the customer notifies the contract in written 10 days before the service will be provided, without any justification.
6.4. In case the service is terminated or canceled by the customer before the termination period, it declares, accepts and undertakes to pay the service fee for the period from the date of termination to the end of the contract / service in advance..

Service Liability, No Warranty and Relationship Independence
Copyright Policy

8.1. Visual and written content presented on the Website is for personal use. https://shop.turkeyanaclinic.com is the owner of all domain name, logo, graphic, sound, icon, design, text, image, html code, other codes, demonstrative, written, electronic, graphic or machine-readable technical data, applied sales system, business method and all materials (" Materials "), including the business model, and the intellectual and industrial property rights, or is license holder and it is protected by law. Unless otherwise stated, it cannot be used for commercial or personal purposes without permission or reference.
8.2. The software used in the design of these pages and database creation belongs to shop.turkeyanaclinic.com. It is strictly forbidden to copy or use the aforementioned software, and it is prohibited for the software and technologies that are used to be subjected to reverse engineering. 
8.3. The copyright of all comments and criticisms transmitted to https://shop.turkeyanaclinic.com belongs to https://shop.turkeyanaclinic.com reserves the right to make various changes on the comments in question, to delete or remove them completely, and may not publish some of the comments. https://shop.turkeyanaclinic.com reserves the right to use all information, comments and criticisms linked to the user account in relation to its marketing activities, provided that the terms of use, privacy principles and valid legal regulations are adhered to.
8.4. The user accepts in advance that the content of the profile created on https://shop.turkeyanaclinic.com will be indexed by various search engines, that search sites can be viewed on search result screens and can be seen by third parties / institutions, and that he/she will be held responsible for if the information shared on the profile contains any illegal actions .
Contact and Information Addresses
9.1. The parties have accepted, declared and committed the postal addresses specified in the order address as their legal residence for any notification arising from the contract.
9.2. Any notices made to these addresses will be deemed to have been served even if they do not reach the parties. Unless the changes of these addresses are notified to the other party in writing, the old addresses will be valid.
9.3. SERVICE PROVIDER may send a message, information, letter, warning, payment notification, account movement chart, statement of account to the e-mail address allocated to the customer within the contract period. The customer cannot claim that the said electronic messages are not received or not delivered to him/her, and he/she also declares, accepts and undertakes that the said messages will be deemed to be legally served 1 day after the date they are sent.
Default in Payment of Wages
10.1. If the customer does not pay for the services received within 7 days following the application date, it is considered to be in default. In this case, the SERVICE PROVIDER may issue an exchange rate difference invoice or request a monthly delay interest of 15% from the invoice date. The customer declares and accepts to pay this delay interest and exchange difference invoice.

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